Terms and conditions

Last updated: June 18, 2026

These terms govern access to and use of this website. They also explain the basis on which visitors may enquire about services or products. A design appointment, commission, purchase, or other paid engagement will be governed by a separate written proposal, order confirmation, or client agreement.

1. About us

This website is operated by Lunina Studio Ltd.

• Registered or business address: Montana Region, Valchedram City, Saedinenie Street No. 32
• Email: lunina.studio.office@gmail.com
• Telephone: +359 878422159

2. Acceptance of these terms

By using this website, you agree to these terms. If you do not agree, please stop using the website. You must be at least 18 years old or have the authority of a parent, guardian, or relevant organisation to submit an enquiry or enter into an agreement.

3. Information on this website

The website provides general information about interior and exterior design, conceptual and working projects, spatial planning, 2D and 3D visualisation, consulting, selections, and related products. Website content is not architectural, structural, engineering, planning, legal, financial, safety, or other regulated professional advice. You should obtain appropriately qualified advice where required.

We take reasonable care to keep information accurate and current, but descriptions, availability, images, dimensions, indicative timelines, and examples may change. Images and project descriptions may include concepts, visualisations, representative stock media, or completed work and should not be treated as a guarantee that another project will achieve the same result.

4. Enquiries and design-service contracts

Submitting the contact form, requesting information, or discussing a project does not create a contract or oblige either party to proceed. A contract is formed only when the parties accept a written proposal, client agreement, order confirmation, or other document that clearly records the agreed scope and commercial terms.

The project document should normally identify the services, deliverables, number of revisions, client responsibilities, fees, taxes, payment schedule, programme, assumptions, exclusions, intellectual-property licence, cancellation rights, and any procurement or site-support arrangements. If a project document conflicts with these website terms, the project document takes priority for that engagement.

5. Nature of design services

Design is a collaborative and partly subjective professional service. We will provide agreed services with reasonable care and skill, but creative outcomes depend on the brief, property, budget, availability, approvals, contractors, suppliers, and client decisions.

• Concepts, plans, drawings, mood boards, and visualisations are prepared for the purpose and stage stated in the project agreement.
• Unless expressly included, our work does not replace surveys, measured verification, structural calculations, building-control approval, planning advice, quantity surveying, engineering, or specialist installation design.
• 3D images, samples, screens, and photographs are illustrative. Actual colour, texture, scale, lighting, grain, veining, and finish may vary.
• Contractors and suppliers remain responsible for checking site dimensions, technical suitability, quantities, methods, regulations, and installation requirements before ordering or building.
• Recommendations are based on the information available when given and may need to change if site conditions, availability, law, budget, or the brief changes.

6. Client responsibilities

Clients are expected to provide accurate and timely information, access, measurements or surveys, budget guidance, decisions, approvals, and payment. Clients must tell us about relevant ownership restrictions, leases, permissions, utilities, hazards, accessibility needs, and technical reports. Delay, incomplete information, or changes by the client or a third party may affect fees, deliverables, and timing.

The client is responsible for appointing appropriately qualified contractors and consultants and for obtaining any required planning permission, landlord consent, building-control approval, licences, insurance, and other authorisations unless the written project agreement expressly assigns a task to us.

7. Fees, quotations, and payment

Any website discussion of price is indicative unless expressly stated otherwise. Fees, deposits, expenses, taxes, procurement charges, delivery costs, and payment dates will be set out in the applicable proposal or order. Quotations may be time-limited and may change if the scope, assumptions, supplier prices, exchange rates, taxes, or programme changes.

We may pause work or withhold deliverables where an undisputed payment is overdue, after giving reasonable notice. Nothing in these terms limits any statutory protections available to consumers.

8. Revisions and changes

The included number and stage of revisions will be stated in the project agreement. A request that changes the approved brief, layout, style, area, budget, deliverables, or programme may be treated as additional work. We will identify material effects on fees and timing before carrying out additional chargeable work where reasonably possible.

9. Timelines, availability, and events outside our control

Dates are estimates unless a written agreement expressly makes a date binding. We are not responsible for delay caused by late client decisions, inaccurate information, access restrictions, authority approvals, contractor performance, supplier shortages, shipping, utility interruption, illness, extreme weather, or other circumstances outside our reasonable control. We will take reasonable steps to communicate and reduce the effect of a delay.

10. Intellectual property

The website, brand, logo, text, page design, original photographs, project descriptions, drawings, plans, specifications, visualisations, concepts, and other studio materials are protected by copyright, design rights, trade marks, and other intellectual-property rights owned by Lunina Studio Ltd or its licensors.

You may view the website and print a reasonable extract for personal, non-commercial reference. You must not copy, publish, sell, distribute, scrape, modify, remove credits from, or commercially exploit website or project materials without written permission.

Project-specific intellectual-property ownership and licensing will be set out in the client agreement. Unless agreed otherwise, the studio retains ownership and grants the client a limited licence, after full payment, to use the final agreed deliverables for the specific property and purpose for which they were prepared. Concepts or documents must not be reused for another property, altered by a third party, or used beyond their stated design stage without written permission and appropriate technical review.

11. Portfolio use and confidentiality

We will handle confidential client information with reasonable care. Any right to photograph, publish, or identify a commissioned project should be addressed in the client agreement. We will not intentionally publish personal contact information, private plans, or a clearly identifiable private residential address without an appropriate basis or permission.

12. Furniture, lighting, accessories, and other goods

Where we source, resell, or arrange the purchase of goods, the applicable quotation or order confirmation will identify the seller, item, price, taxes, estimated lead time, delivery terms, installation responsibilities, returns position, and any manufacturer warranty. Products remain subject to availability, discontinuation, natural material variation, and manufacturer specification changes.

Made-to-order, personalised, sealed, or specially sourced items may have restricted cancellation or return rights where the law permits. For consumer distance sales, mandatory pre-contract information and any applicable cancellation rights will be provided before the order becomes binding. Faulty or misdescribed goods will be handled in accordance with applicable consumer law.

13. Consumer rights

If you are acting as a consumer, services must be provided with reasonable care and skill and goods must meet the standards required by applicable law. Nothing in these terms excludes or restricts rights that cannot lawfully be excluded, including any applicable cancellation, repeat-performance, price-reduction, repair, replacement, or refund rights.

14. Acceptable use

You must not use the website unlawfully or in a way that could damage, disable, overload, probe, or compromise the website or another user's experience. You must not introduce malicious code, attempt unauthorised access, impersonate another person, submit false or infringing material, harvest data, or use automated tools to extract substantial website content without permission.

15. Third-party websites and services

The website may link to or embed services operated by third parties, including media libraries, manufacturers, retailers, and social platforms. Those services are controlled by their operators and may have separate terms and privacy practices. A link or recommendation does not guarantee continuing availability or amount to an endorsement of every statement, product, or service on the external site.

16. Website availability and liability

We may update, suspend, or withdraw any part of the website without notice. We do not guarantee uninterrupted access, compatibility with every device, or that the website will always be free from errors or harmful code. You are responsible for using suitable device security and backups.

To the fullest extent permitted by law, we are not liable for loss arising solely from reliance on general website content or from the unavailability or misuse of the website. Project and product liability will be governed by the applicable client agreement or order terms.

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or breach of rights that cannot legally be excluded.

17. Privacy

Our Privacy Policy explains how personal information is handled when you browse the website, make an enquiry, or work with the studio. Third-party services may apply their own privacy and cookie terms.

18. Ending or restricting use

We may restrict access to the website where we reasonably believe these terms have been breached, security is threatened, or restriction is needed to protect the website, the studio, or others. Ending a client project or cancelling an order is governed by the applicable agreement and mandatory consumer rights.

19. Changes to these terms

We may revise these website terms to reflect changes in the business, website, services, or law. The current version will be posted here with an updated date. Changes do not retrospectively alter an existing signed client agreement unless that agreement permits the change or both parties agree.

20. Governing law and disputes

These website terms are governed by the law of England and Wales. The courts of England and Wales will have jurisdiction, except that a consumer living elsewhere in the United Kingdom may also benefit from mandatory local law and may bring proceedings in the courts available under applicable consumer rules.

If a concern arises, please contact us first so that we can try to resolve it promptly. Nothing in this section prevents either party from using another dispute-resolution route where agreed or required by law.

21. Contact

Questions about these terms may be sent to lunina.studio.office@gmail.com, by telephone at +359 878422159, or by post to Lunina Studio Ltd, Montana Region, Valchedram City, Saedinenie Street No. 32.